WHAT IS A BRICK & MORTAR WALK

Untamed counters, vents clogged with dust, broken toilet paper holders, broken faucets. Exactly what is your desired impact for your customers when neglect is always their focal point?

Our Brick & Mortar Walk pinpoint the tangible vulnerabilities that are causing mediocre customer interaction with your brick-and- mortar.

BOOK A BRICK & MORTAR NOW

Why You Must Care

Simply put, your customer wields abundant power. Today, a cellphone photo or video is the truth of dissatisfaction. Your customer snaps a photo, uploads, and like a wildfire, the JUDGEMENT spreads.

Brick & Mortar are the surrogate of your promise. A Brick & Mortar that's focused on the customers achieving a meaningful, sensory experience is a gold mine for building trust and DELIGHT and remaining in business.

  • PART 1 OF THE WALK

    The walkthrough places you in your customer's shoes and heightens your awareness of how your customers fully engage with your store's physical elements. The physical elements within your brick-and-mortar should transmit to your customers that they are the center of your business.

  • PART 2 OF THE WALK

    Eliminate your brick-and-mortar vulnerabilities and instead heighten the quality of your customers' interaction through an elevated sensory experience. MCL wants more than a mere taste of surviving another year. MCL desires for you to thrive.
BOOK BRICK & MORTAR TODAY