Discretion is the Enemy of Quality & Standardization

When brick-and-mortars neglect standardizing their operations system, the customer experience suffers.

Employees make judgment calls when no standard exists in hopes of bringing resolution. Employee discretion can lead to inconsistency and poor customer experience.

Discretion Wreaks Havoc When Standards Don't Exist

Discretion without a parameter creates a disconnect between your vision and your customer experience.

When back-end standards are implemented, they fortify the customer experience and enable continuous improvement of the customer experience.

THE RESOLVE

MCL aims to develop an operational system that integrates your vision across every level of your organization. When there is shared vision and understanding, there is a continuous stream of value for your customer. And your employees can now focus on contributing their genius to your organization.

Listen To Our CRAZY Founder's Story

Don't Give Them Something To Talk About

Customers choose to engage with your business to solve a problem. If they encounter friction instead of finding a resolution, your value diminishes, and they will find a competitor.

The reality is that unhappy customers hold significant power, as their opinions can influence friends, neighbors, relatives, and even strangers. Let's empower your customers to stay.