GRENADE: When your Customer Experiences friction and results in less money in your pocket.
WHO IS MCL?
MCL is a consulting firm that develops high-functioning strategies for incorporating Attention Intelligence which eliminates the negative customer interactions that cause businesses to remain poor.
WHY YOU LOSE CUSTOMERS
The truth is you lose customers when you NEGLECT them. In fact, poor customer interactions creates negatives feelings for your customer.
TO NEGLECT: FAIL TO CARE FOR PROPERLY
The Compounding Effect Of Unhappy Customers
The truth is 90% of your unhappy customers simply stop spending money with you without saying anything at all. Unfortunately they do tell friends, neighbors, relatives, and even strangers. The use of social media platforms has given the unsatisfied customers unprecedented power.
The truth is, you can't afford unhappy customers.
LOYAL CUSTOMERS?
If your competitor opened a location in your community offering lower prices, would your customers remain with you?
I know this question is sobering. It's time to learn how to emotionally connect with your customers by providing value way beyond their expectation.